Testimonials
In the past 5 months my partner and I have dealt with at least 20 real estate agents while purchasing my partners property. Marie was clearly a class above, her professionalism in acting as a seller’s agent is truly outstanding. My property sold with 2 offers and I was more than happy with the offer I accepted. I put all this down to Marie’s professionalism and skill. From start to finish things couldn’t have gone more smoothly.
Mr Jeff Fay
Mr Jeff Fay
July 20th 2015
Re Cath Norris.
My wife and I invest in residential real estate as we see it as a secure long term investment with some tax benefits. While there are many advantages to investing in rental accommodation, there are also some risks. These risks can be mitigated by the engagement of a professional, competent and industrious rental manager. While it can be difficult to find a rental manager who has these qualities we were blessed to find Cath Norris via the recommendation of a friend.
Cath has managed all our properties for several years. Whilst we have had several opportunities to change management we have chosen not to because we have been so consistently pleased with the service, dedication and professionalism provided by Cath.
A successful rental property is dependant on several factors. The most significant secret to success is finding an excellent tenant who is a good match for the property. Finding vetting and selecting good tenants who will want to look after the property and stay long term leads to minimal changeover of occupants and associated costs.
Cath makes every effort to find and select the most suitable tenants for each property. The tenants she has selected for us over the years have been outstanding. All tenants have maintained the properties well and stayed long term. Just as we have a loyalty to Cath because her level of service, we have found that tenants also rent through Cath over many years because she tends to go out of her way to meet their needs.
If tenants are happy and have their concerns addressed quickly they are more likely to be long term tenants. Cath is quick to communicate tenant’s wishes to us via email, text or phone. If we are unable to resolve the problem quickly, Cath has always been able to engage a trades person to attend the property. I have found the trades Cath engages to charge reasonable fees and respond quickly. Cath’s communication skills are excellent with both ourselves and the tenants constantly informed as to each other’s needs. We feel we know what is going on at the properties without having to field phone calls from tenants. Cath seems to make that extra effort to resolves issues and seems to know when it is best to involve us straight away.
Property inspections are organised and overseen by Cath and always seem to be thorough and timely. Cath seems to find the balance between over inspecting a good tenant and keeping informed on the condition of each property. Tenants seem to be happy with Cath’s availability without being annoyed by her presence in what is essentially their home.
Record keeping of rental income and expenditure is essential for any rental property. Cath keeps us well informed by emailed statements as to the financial status of all properties. Tenants seem to be organised in such a way as to ensure the rent is paid on time and funds are deposited into the correct account at the agreed time. I cannot recall even one instance where the rent was late. Minor accounting questions I have had, have been addressed quickly. Cath informs us when rental agreements are due to expire and gives us options as to future rental increases and rental agreement timeframes.
Cath is the person in our area who is best positioned and most experienced to know the rental market. As a consequence on several occasions we have asked Cath to do rental appraisals on properties prior to purchase. This allowed us to make decisions with an accurate awareness of possible rental yields. We have sort advice from Cath as to the best locations and property improvements so as to increase rental yield. We have always valued her sound advice. Cath has an extensive understanding of the legislative requirements regarding rental properties and is able to guide us towards compliance when necessary.
My wife and I have been impressed with Cath’s care, capabilities and competence over the last few years and can recommend her to anyone who wishes engage her to manage rental properties.
Satisfied Clients
July 20th 2015
Dear Emma,
Thank you so much for the effort you put into selling our house, both times!
Its great that we have finally sold it.
All the best to you Emma
Many Thanks
Linda & Phillip
Linda & Phillip
July 7th 2013
Dear Emma,
Thank you for going “out of your way” to help us find our dream home at North Tamborine.
Kind regards
David, Rhonda & Alexander
David, Rhonda & Alexander
July 7th 2013
Dear Emma
Thank you so much for your tireless work, energy, professionalism and positive attitude during the selling process of our property.
It has been a delight to work with you during such a stressful period.
Warm regards
Paula & Nathan
Paula & Nathan
July 7th 2013
Dear Emma,
Its hard to thank you enough for your effort in helping us search for the “Ultimate” house on Mt Tamborine.
We truly appreciate your extraordinary effort on our behalf
Anne & Stan
Ann & Stan
July 7th 2013
Dear Emma,
Thank you so much for taking the time to talk to us about things we know so little about.
We appreciate it
Val & Barry
Val & Barry
July 7th 2013
Dear Emma
Thank you for helping us find our new home.
We love it.
Helen & Marty
Helen & Marty
July 7th 2013
Dear Emma
Thank you so much for your time and especially your patience in trying to find us a new home.
We appreciate your efforts and even though we didn’t buy a home with you, when its time to sell we will defiantly will be back to see you.
Kind regareds
Peter & Di
Peter & Di
July 7th 2013
Dear Emma
Thank you so much for all your help in finding us our home.
Many thanks
Beth
